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Terms & Conditions2018-05-31T15:54:36+00:00

Terms & Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure

Check in is available from 3.00pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 12 noon on the morning of departure.

Reservations

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. Full payment for your stay is taken from this card at the time of booking.

If you are unable to secure the booking with a credit/debit card then we require payment by Bank Deposit for the full amount of the stay. You will need to call us direct to make that booking. We will then send confirmation once the money has cleared.

Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night midweek rate will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with us(verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take further action, through a collections agency, to recover any outstanding debts.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into other local accommodation of similar standard. Should this accommodation be more expensive than your booked accommodation, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

Each property has on-site car parking. Cars parked here are at owners risk.

Damage and Breakages

Please take care of our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Your information

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

Additional amenities

We are pleased to be able offer our guests various amenities or add-ons to your stay such as champagne, chocolates or flowers.

Please let us know at the time of making your booking if you require any additional niceties for your stay and we will advise costs and options.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys left for you in a key safe at each property. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at $10.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of $5.50 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.

Payment

Payment is made in full at time of booking.

Pets

Pets are not permitted. Well behaved assistance dogs are welcome.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is NOT permitted within our properties. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

Elevated Plains Retreat reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

Privacy Policy

Elevated Plains Retreat (www.elevatedplainsretreat.com.au) respects and is committed to protecting your privacy. We thus take extraordinary steps to handle any personal information collected on our website only in ways compatible with this Privacy Policy.

This website may collect certain information about your visit – such as the name of the internet service provider and the internet protocol (IP) address through which you access the internet, the date and time you access the site, the page(s) that you visit while on the site, and the internet address of the website from which you linked directly to our site.

Elevated Plains Retreat is the sole owner of the information collected on this website. We do not (or will never) sell, share or rent this information to others in ways different from what is disclosed in our privacy statement below. This information is only used to administer our website, analyse trends and to generally help improve our site, and will never result in your receiving of spam e-mails.

Information gathered from visitors

In common with other websites, log files are stored on our web server – saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. This information is not linked to a visitor’s personal identification in any way.

Information entered on our enquiry form – including, but not limited to, email addresses – will not be sold, rented or leased to third parties.

Where registration is required, the visitor’s email and a username may be stored on the server. Email addresses will not be sold, rented or leased to third parties.

Cookies

A cookie is a piece of data stored on the visitor’s hard drive containing information about the visitor. Cookies and tracking technologies are useful for gathering information, such as browser types and operating systems, tracking the number of visitors to a website and understanding how visitors use the websites they browse. This information can help customise a website for specific users. Elevated Plains Retreat generally uses cookies for login convenience only.

Links

This Privacy Policy applies solely to Elevated Plains Retreat. We are not necessarily aware of, nor are responsible for, differences in privacy statements of external websites linked to or from ours.

Changes to our policy

We may need to update this policy from time to time, in order to address new issues and reflect changes on our website. Please refer back to this policy regularly.

Continued use of the Elevated Plains Retreat website signifies your acceptance of our Privacy Policy.

Contact Info

Mannings Rd, Elevated Plains VIC 3461

Phone: 0448 687 456

Web: Book Online